To support its distributors, data cable installers and network technicians, IDEAL Networks is opening new premises in Melbourne, Australia.
The facility in Melbourne, Victoria includes a product warehouse, alongside the customer services and finance departments, and the sales support team. There is also a training centre, offering distributors and customers the opportunity to receive expert guidance on making efficient use of IDEAL Networks’ range of data cable testers, certifiers and network testers. The site will also ensure that installers and technicians across the country have access to local support for test, calibration and warranty repairs.
In addition, a IDEAL Networks website is launching to make it easier for data cable installers, network technicians and IT managers in Australia to search for products and view extensive product information.
The website will feature full details about the data cable testers, network testers and telecoms testers available, including animations that show how customers can troubleshoot more easily and provide proof of performance to their clients. Visitors to the website will also be able to benefit from support resources, such as product manuals, whitepapers, application notes, and all the latest news and social media updates from IDEAL Networks.
“This is the first time that IDEAL Industries Inc. has invested in premises in Australia,” explained Martin Van Os, Group VP/General Manager for IDEAL Industries Asia Pacific, who is based in Melbourne. With a wealth of international business experience, Martin was appointed in 2016 to help lead IDEAL’s strategy for long term growth in different global markets.
“At IDEAL Networks, we are always looking to make things as simple and accessible as possible for those using our products and services,” Martin continued. “By extending our reach into Australia with new premises and an easy-to-use website, we will now be able to effectively meet the product needs of cable installers and network IT technicians across the country, while offering outstanding customer service.”